To assist you as quickly as possible, we have answered some frequently asked questions. Please try the list of FAQs and their responses first, and if you are unable to find an answer here, go to our Contact page, via which we will gladly help resolve your enquiry.

How do I find out who my gas supplier is?

If EA Pipelines is the operator of the gas network that supplies your home then you can contact our EA Pipelines Customer Services team at pipelines@energyassets.co.uk or on 01506 405405 in order to obtain details of your current supplier.

Please have the following details to hand when calling (both found on the meter itself):

  • Meter Serial Number
  • Owner of the Meter

Who do I contact if I have a query regarding my gas bill?

You need to contact your gas supplier. EA Pipelines provides networks through which gas is distributed; however we do not generate or own the gas itself. Unfortunately we cannot help with this type of query.

What is an MPRN number?

The Meter Point Reference Number (MPRN) is a unique reference for your property. The MPRN helps a gas supplier to identify your property and provide account information to you.

My meter is not displaying or is unreadable. What should I do?

Contact your supplier, they will in turn contact us to arrange a meter investigation and, if nessesary, and exchange.

Can you provide me with a list of gas and electricity suppliers?

A list of gas and electricity suppliers can be obtained from Ofgem, the energy market regulator, at their website www.ofgem.gov.uk.

How do I find out if I am connected to an EA Pipelines network?

To find out if you are on a network operated by EA Pipelines, you can

  • Contact your supplier.
  • See the reverse of your utility bill.

If we are the operators of the gas network you can contact our Customer Services Team at pipelines@energyassets.co.uk or on 01506 405405 for MPRN and supplier enquiries.

How do I accept and pay for my single property connection quotation?

Please post your signed acceptance form to EA Pipelines with your payment.  Payment can be made by cheque payable to EA Pipelines or, alternatively, please contact our Finance team on 01506 405405, quoting your project reference,  where debit and credit card details can be taken over the telephone.

Please note however that the acceptance cannot be validated until we have received a signed copy of the acceptance form/letter of intent. This can be posted or scanned and emailed to pipelines@energyassets.co.uk.

I have accepted my single property quotation and I require a plan date for the work. Who do I contact?

A letter will automatically be issued to you upon receipt of payment and a signed letter of intent.  This will give a provisional date of works and the contractor assigned to your area.

 

In an Emergency please ring the gas emergency hotline 0800 111 999

 

DO NOT

  • Operate any electrical switches (on or off)
  • Smoke or use a naked flame

DO

  • Open doors and/or windows to ventilate the area
  • Check your gas appliances and turn them off
  • Turn the gas supply off at the main meter/or Emergency Control Valve
  • Telephone the free National Gas Emergency Service on 0800 111 999, delivered by Cadent Gas
  • If a fire has started on the premises, immediately activate the fire alarm, evacuate the premises and telephone the fire brigade

Find what you should do in an emergency involving gas or carbon monoxide

Cadent Gas

 

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