Below is a list of some of the regulated bodies that control the distribution market




Ofgem is the Office of Gas and Electricity Markets. They are a non-ministerial government department and an independent National Regulatory Authority, recognised by EU Directives.


The Uniform Network Code (UNC) is competitive gas industry’s legal and contractual framework for the transportation and supply of gas. It has a common set of rules which ensure that competition can take place on equal terms. It governs processes, such as the balancing of the gas system, network planning, and the allocation of network capacity.

UNC Document


The Independent Gas Transporter Uniform Network Code streamlines and harmonises the network code arrangements for all IGTs. IGTs maintain their own network codes for those requirements that are specific to them.


The Supply Point Administration Agreement sets out the inter-operational arrangements between gas suppliers and transporters in the UK retail gas market. All domestic gas suppliers and gas transporters are required by their Licences to comply with the SPAA.


The Smart Energy Code is a multi-party agreement which defines the rights and obligations of energy suppliers, network operators and other relevant parties involved in the end to end management of smart metering in Great Britain. The SEC comes into force under the Data and Communications Company (DCC) Licence, which has been established to manage the smart metering communications infrastructure.
Citizens Advice Bureau

Citizens Advice Bureau

The Citizens Advice service helps people to resolve their problems. As the UK's largest advice provider they are equipped to deal with any issue, from anyone, spanning debt and employment to consumer and housing plus everything in between.

In 2015 alone, the Citizens Advice service helped 2.1 million people with 6.6 million problems. But they’re not just here in times of crisis - they also use client's stories anonymously to campaign for policy changes that benefit the population as a whole.


Connection Charges Statement

Emergency and Enquiries Statement

Guaranteed Standards

Transportation Charging Statement

Land Rights Policy

Download the EAP Land Rights Policy 

In an Emergency please ring the gas emergency hotline 0800 111 999



  • Operate any electrical switches (on or off)
  • Smoke or use a naked flame


  • Open doors and/or windows to ventilate the area
  • Check your gas appliances and turn them off
  • Turn the gas supply off at the main meter/or Emergency Control Valve
  • Telephone the free National Gas Emergency Service on 0800 111 999, delivered by Cadent Gas
  • If a fire has started on the premises, immediately activate the fire alarm, evacuate the premises and telephone the fire brigade

Find what you should do in an emergency involving gas or carbon monoxide

Cadent Gas


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