Regulated Business

Ofgem

Ofgem is the Office of Gas and Electricity Markets. They are a non-ministerial government department and an independent National Regulatory Authority, recognised by EU Directives.

www.ofgem.gov.uk

UNC

The Uniform Network Code (UNC) is competitive gas industry’s legal and contractual framework for the transportation and supply of gas. It has a common set of rules which ensure that competition can take place on equal terms. It governs processes, such as the balancing of the gas system, network planning, and the allocation of network capacity.

UNC Document

iGT UNC

The Independent Gas Transporter Uniform Network Code streamlines and harmonises the network code arrangements for all IGTs. IGTs maintain their own network codes for those requirements that are specific to them.

www.igt-unc.co.uk

SPAA

The Supply Point Administration Agreement sets out the inter-operational arrangements between gas suppliers and transporters in the UK retail gas market. All domestic gas suppliers and gas transporters are required by their Licences to comply with the SPAA.

www.SPAA.co.uk

SEC

The Smart Energy Code is a multi-party agreement which defines the rights and obligations of energy suppliers, network operators and other relevant parties involved in the end to end management of smart metering in Great Britain. The SEC comes into force under the Data and Communications Company (DCC) Licence, which has been established to manage the smart metering communications infrastructure.

www.smartenergycodecompany.co.uk

Citizens Advice Bureau

The Citizens Advice service helps people to resolve their problems. As the UK's largest advice provider they are equipped to deal with any issue, from anyone, spanning debt and employment to consumer and housing plus everything in between.

In 2015 alone, the Citizens Advice service helped 2.1 million people with 6.6 million problems. But they’re not just here in times of crisis - they also use client's stories anonymously to campaign for policy changes that benefit the population as a whole.

www.adviceguide.org.uk