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Services for Home Owners

For a list of frequently asked questions please see our FAQs section.

When you enter into a contract with your energy supplier, gas is delivered to you via gas infrastructure, parts of which may be owned and operated by EA Pipelines. With the introduction of smart meters, it will soon be possible to switch suppliers within a day. For impartial information and advice on household and business energy from Britain's energy regulator, please visit the Ofgem website.

Single Property Connection

If you have a property that requires connection to an existing EA Pipelines network then please contact us with the details of the property and the maximum demand required. EA Pipelines will determine if the network can accommodate your requirements and advise you on the next steps. Please be aware we can only provide a connection if the local gas infrastructure is operated by EA Pipelines


Do we own and operate your gas pipes?

You can find out if we own the network your home is connected to by looking at the back of your gas bill, asking your gas supplier or if you have just moved in and don’t have either of those, by asking a neighbour.

What to do if you smell gas 

Please scroll down to our emergency section below. 

No gas? Low pressure gas?

You may have a gas escape. Please contact us via the emergency section below.

Need some extra help?

You can join our Priority Services Register. To find out more click here.

Staying safe on your doorstep

Before you let anyone into your home you need to know they are who they say they are.

When one of our engineers arrives at your door they will always show you their identification card, you should check that the photo on the card is the same as the person on your doorstep.

We will do our best to tell you in advance that someone is coming to visit, but that's not always possible - gas emergencies and other critical work may lead them to your door unannounced. However, our engineers do not head off to work without their identification card, so they will always show it to you. If you want to check that this is not a bogus caller, please feel free to give us a call on 01506 405405.

Our engineers will not be offended if you close the door and call to us to check they are who they claim to be. They are happy to wait on the doorstep until you are happy to let them in. 

Any emergency work on our networks will be carried out by the local Gas Distribution Network, in which case they will still show you their ID card, but it may say they work for Cadent, SGN, Northern Gas Networks or Wales and West Utilities.   The contact information for each of these is available by clicking on the company name.

If you arrange an appointment with us through your gas supplier, passwords registered against your Priority Services Register (PSR) information will be shared with us, so that our engineers can use this.

You do not need to be registered on the PSR to provide a password directly with us if you like to feel more secure, we can, free of charge, agree a password with you when we make an appointment for our engineers to visit so you can be confident to let them in.

man with pipeline in front of house


If you have an existing connection on the EA Pipelines network and require a service to be repositioned, or an upgrade to the existing supply, then please contact us with

  • Your property address
  • The Meter Point Reference Number (MPRN) - this can be found on your gas bill
  • Details of the requested alterations

We will then contact you and advise on your next course of action.


EA Pipelines operates and maintains gas networks; we do not install them. Contractors accredited to the Gas Registration Scheme (GIRS) operated by Lloyds Register on behalf of the UK Gas Distribution Network can be found on the Lloyds Register site.

Go to Lloyds register


In an Emergency please ring the gas emergency hotline 0800 111 999



  • Operate any electrical switches (on or off)
  • Smoke or use a naked flame


  • Open doors and/or windows to ventilate the area
  • Check your gas appliances and turn them off
  • Turn the gas supply off at the main meter/or Emergency Control Valve
  • Telephone the free National Gas Emergency Service on 0800 111 999, delivered by Cadent Gas
  • If a fire has started on the premises, immediately activate the fire alarm, evacuate the premises and telephone the fire brigade

Find what you should do in an emergency involving gas or carbon monoxide

Cadent Gas