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Services for Priority Service Customers

We appreciate that some customers may have additional requirements and require priority treatment.

These customers may rely on gas for a variety of reasons such as: disabilities, age or chronic health conditions.

Unfortunately gas supplies are occasionally disrupted. Whilst this is rare, it is paramount to us that downtime is limited and those affected are proactively informed. We offer a Priority Service Registration scheme, which means that we will inform you in advance of any planned interruptions and contact you proactively when we have an unplanned interruption.


If you or your nominated representative would like to register, you can do so by:

  • Contacting your energy supplier who will pass your details on to us
  • Calling us on 01506 405 405
  • Writing to us at – 6 Almondvale Business Park, Almondvale Way, Livingston, Scotland, EH54 6GA

For further information about the Priority Service Register, please contact us so we can provide this free of charge.


In an Emergency please ring the gas emergency hotline 0800 111 999



  • Operate any electrical switches (on or off)
  • Smoke or use a naked flame


  • Open doors and/or windows to ventilate the area
  • Check your gas appliances and turn them off
  • Turn the gas supply off at the main meter/or Emergency Control Valve
  • Telephone the free National Gas Emergency Service on 0800 111 999, delivered by Cadent Gas
  • If a fire has started on the premises, immediately activate the fire alarm, evacuate the premises and telephone the fire brigade

Find what you should do in an emergency involving gas or carbon monoxide

Cadent Gas


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